Refund Policy

Refund Eligibility
Because live lobsters are a perishable product and how they are handled at all stages is critically important, we have a 6 hour refund policy, meaning you have 6 hours  from receiving your order to request a refund. 

Please note that to qualify for a refund, you must provide specific video and photo evidence as outlined below. We also require that the item remains in its original packaging, unused, and in the same condition as received. Additionally, you’ll need to provide a receipt or proof of purchase.

Refund Process
To request a refund, contact us at claims@lobsterboys.com within 6 hours of delivery. Include:

• A video showing the unopened box, capturing the original seal being broken.
• A close-up video of each item, particularly any defective or damaged lobsters. Please flip any immobile lobsters on their back to show their condition.
• A photo of the item on a scale to verify weight, if applicable.

After we receive and review your documentation, we’ll confirm if a refund or credit is approved. If approved, refunds are processed within 10 business days to your original payment method. For questions, contact us at the email above.

Non-Returnable Items
Nothing from Lobsterboys is returnable.