Refund Eligibility
Because live lobsters are a perishable product and how they are handled at all stages is critically important, we have a 6 hour refund policy, meaning you have 6 hours from receiving your order to request a refund.
Please note that to qualify for a refund, you must provide specific video and photo evidence as outlined below. We also require that the item remains in its original packaging, unused, and in the same condition as received. Additionally, you’ll need to provide a receipt or proof of purchase.
Refund Process
To request a refund, contact us at claims@lobsterboys.com within 6 hours of delivery. Include:
After we receive and review your documentation, we’ll confirm if a refund or credit is approved. If approved, refunds are processed within 10 business days to your original payment method. For questions, contact us at the email above.
Non-Returnable Items
Nothing from Lobsterboys is returnable.
We just need two things before checkout.
Video unsealing and unboxing is required for refund eligibility within 6 hours of delivery. Please review our full Refund Policy.
Order by 12 PM EST for next-day delivery (guaranteed arrival by 8 PM your time). If you need an earlier delivery, select a date one day in advance. Lobsters stay alive and fresh for up to 24 hours when stored properly. See Storage Information here.
You must provide a correct, accessible, secure shipping address. If your address is inaccessible or unsafe and the shipping carrier marks the package as delivered, you cannot claim a refund and are responsible for retrieving it from the shipping carrier.
For Customer Support please contact us at Sales@lobsterboys.com.
See Full Terms of Service Here