This Privacy Policy describes how Lobster Boys LLC ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lobsterboys.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Device information, browser type, IP address, and interaction data.
Analytics from cookies, pixels, and tracking technologies.
Service providers such as Shopify.
Payment processors for secure transactions.
Analytics providers to enhance user experience.
Marketing partners who assist in providing relevant offers and promotions.
To provide and fulfill our Services.
To process transactions and customer support inquiries.
To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
To improve our Site and marketing efforts.
To personalize content, advertising, and user experience.
We value your privacy and take steps to protect your information when you opt into our SMS campaigns. We will not share your opt-in with any third party for purposes unrelated to providing the services of that campaign. We may share your Personal Information, including your SMS opt-in or consent status, with third parties that help us deliver text messages, including platform providers and phone companies.
If at any time you wish to stop receiving SMS messages from us, you may opt out by replying "STOP" to any text message you receive. Alternatively, you can contact us via email atorders@lobsterboys.com or through the contact information provided below. We will process your request promptly, and once you have opted out, you will no longer receive text messages unless you opt back in.
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, seeShopify's Cookie Policy. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics, and better understand user interaction with the Services.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
We may disclose your information to:
Vendors and third-party service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
Marketing and business partners to provide services and advertise to you.
Legal authorities when required by law or necessary to protect our rights or the safety of others.
Depending on your location, you may have rights regarding your personal information, including:
Accessing, correcting, or deleting your personal data.
Restricting the processing of your data or objecting to its use.
Managing communication preferences, including opting out of marketing communications.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.Right to Delete. You may have a right to request that we delete personal information we maintain about you.Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
We take reasonable security measures to protect your information. Retention periods vary based on business needs and legal requirements. Any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
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Category |
Categories of Recipients |
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We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
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Category of Personal Information |
Categories of Recipients |
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Identifiers such as basic contact details and certain order and account information |
Business and marketing partners |
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Commercial information such as records of products or services purchased and shopping information |
Business and marketing partners |
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Internet or other similar network activity, such as Usage Data |
Business and marketing partners |
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of 13. If you believe your child has provided us with their personal information, please contact us using the details below to request deletion.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
If we transfer your personal information outside of your country, we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses or other legal frameworks.
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
For questions or concerns regarding this Privacy Policy, contact us at:
Lobster Boys LLC
40 New York Avenue, Halesite, NY, 11743, US
Email:sales@lobsterboys.com