Your box just arrived. Here's your first five minutes.
Your lobsters need air and a cool environment, so the next few minutes matter. Follow these steps in order.
- Open the box and start recording. Hit record on your phone before you break the seal, and keep filming in one continuous, uncut video until the last lobster is out of the box. Details are below.
- Refrigerate right away. Get your lobsters into the fridge as soon as they are out of the box. Keep them between 32°F and 40°F (0°C and 4°C). Cover them with damp paper towels or newspaper to keep them moist but not wet, and keep air moving: no airtight bags or sealed containers.
- Never use fresh water, ice water or the freezer. Fresh water will kill a live lobster, and so will ice that melts into water. Never put live lobsters in the freezer.
- Check that they're alive. A lively lobster's tail curls under when you gently extend it. A lobster that is limp, smells bad, or whose tail doesn't curl when extended is no longer fresh.
- Don't panic if they seem sluggish. Some sluggishness is normal right out of the box after shipping.
Plan to cook them within 24 hours for best results. When you're ready, see our Lobster Prep Guide for boil and steam times. For more on keeping them fresh, read How to Store Live Lobsters.
Film the entire unboxing
Keep the camera rolling in one continuous, uncut video from the moment you break the seal until the last lobster is out of the box.
What to include:
- Breaking the outer box seal
- Opening the inner packaging
- Pulling out each lobster and showing their condition (top and bottom)
Why the video matters: protect your purchase
While it's rare, if there's ever an issue, like a damaged box, a delivery delay or a lobster that didn't make it, your unboxing video is your ticket to a quick resolution.
Per our refund policy, we require:
- A continuous unboxing video (no edits, no cuts)
- Submission within 6 hours of the delivery time
This protects you and helps us work with FedEx or our fulfillment team to make things right. Without the video, we're unable to issue refunds or replacements.
Show us what's in the box
We love seeing your reels, reactions and dinner moments. Post your unboxing on Instagram or TikTok. Tag @lobsterboysteam and #lobsterboysunboxed for a chance to be featured.
One box. One video. A lifetime of bragging rights.
When you shop with Lobsterboys, you're not just getting amazing seafood. You're supporting a model built on direct relationships with fishermen, sustainability and traceability from trap to table.
So go ahead. Hit record. Break the seal. Show us what's in the box. Tag it #lobsterboysunboxed and enjoy the feast.
Want more tips? Check out our Lobster Prep Guide for how-tos, recipes and everything you need to know once the claws hit the pot.
Need help?
Questions about your order? Call us at (631) 212-1149. To file a claim, follow the video steps above and our refund policy.
We only buy hardshell lobster, year-round. Sustainably harvested and Brix-tested by 4th-generation lobstermen.
